Suspicious Mail

This procedure is to be followed if you receive mail or packages of which you are suspicious.

  1. If the item is unopened, do not open it
  2. If you have opened the item and it contains powder, liquid, or other substance DO NOT HANDLE IT ANY FURTHER.
  3. Avoid contact with the substance, and do not touch eyes, nose or mouth
  4. If possible wash hands and lower arms with soap and cold water
  5. Place the item in a sealed plastic bag or cover with a large container such as a rubbish bin
  6. Place any other items exposed to the mail or package in a second bag
  7. Stay in the immediate area and prevent others from entering to reduce changes of contamination
  8. Call Security on 46666 and notify them of the situation giving details of location etc
  9. Notify the Area Supervisor or Head of Department
  10. Notify Maintenance on 46000 to shut down any ventilation equipment
  11. Await Security and the Emergency Services, they will take on responsibility of the situation
  12. Emergency Services will arrange decontamination of the areas exposed
  13. Self decontamination should be conducted under the guidance of the emergency services
  14. Evacuate the building when directed to do so, ensure that staff stay in the assemble area

Identifying Suspicious Packages:

  • Oily, stained, discoloured or smelly envelopes
  • Protruding wires, foil or tape
  • Excessive postage or wrapping
  • Excessive weight
  • Poorly identified addressee
  • Lopsided or uneven envelopes
  • Postage that does not match the return address
  • Foreign or unexpected mail